ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit .
JOB DESCRIPTION SUMMARY
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
JOB DESCRIPTION
Key Role Responsibilities
* Dealing with property maintenance issues using our management software Entrata
* Monitor and agree repairs to insure achievement of targets
* Provide solutions to queries, issues or concerns
* Procuring quotations or estimates as/when necessary
* Monitoring and updating spares to stock list, undertaking an inventory when required.
* Arranging and undertaking Annual and End of tenancy apartment inspections to identify repair programme and cost responsibility.
* Minimising void loss by ensuring a quick turnaround with repairs/make readies
* Assisting in delivering all Key Performance targets relating to repairs and maintenance
* liaising with maintenance and service contractors delivering a high quality service in line with our brand aspirations.
* Defects management
* PPM management
* Checking invoices, raising PO’s, processing payments on Yardi - accounting software
* Experience of working in a repair and maintenance environment (essential)
* Experience of delivering high quality property services (essential)
* Knowledge of Health and Safety legislation and practice (desirable)
Knowledge & Qualifications
* Good level of general education.
* Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems).
* A knowledge and understanding of UK Health and Safety requirements and legislation.
Experience & Skills
Essential
* Excellent customer service skills and significant experience in a customer facing service delivery role.
* Good team player with strong relationship building and influencing skills.
* Ability to act autonomously, taking decisions and/or action when required.
* Fluent English verbal and written communication skills.
* Excellent organisation skills with the ability to multi task and prioritise.
* Numerical skills necessary to complete the above activities.
* Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
* Flexible approach to work and adaptable to thrive in a changing environment.
* Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
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