Customer Sucess Manager / team Lead - Software as a Service - Manchester, UK
General Responsibilities:
* Foster a collaborative, high-performing team culture with effective communication.
* Adhere to business policies and processes, including time management.
Pre-Sales:
* Support the sales team by understanding customer needs, defining solutions, and delivering technical demos.
* Act as a technical advisor to prospects, providing insights on how our solutions address business challenges.
* Stay updated on product developments, customer feedback, and competitive trends.
* Enhance pre-sales tools and processes for improved efficiency.
Implementation:
* Lead and deliver implementation projects on time and within budget, managing risks and resources effectively.
* Maintain accurate project documentation (designs, test plans, training strategies).
* Resolve customer escalations and foster strong client relationships.
Team Management:
* Build a high-performing team, ensuring communication, efficiency, and adherence to management processes.
* Support staff development and model desired behaviors.
Skills & Attributes:
* Strong client relationship-building and collaboration skills.
* Analytical mindset with excellent problem-solving abilities.
* Highly organized, communicative, and customer-focused.
* Motivated, proactive, and results-driven.
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