Fixed Term Contract 6 months
Lockheed Martin UK is a leading prime contractor and systems integrator responsible for a wide portfolio of high technology programmes, complex integration, training, and through-life support, spanning the defence and civil sectors.
We are a leading provider of systems engineering, software development and complex programme management for global security, cyber, civil, and commercial markets.
In this pivotal role, you will be responsible for monitoring and maintaining the performance of critical computer systems and networks, ensuring smooth operations and quick resolution of any issues that arise.
Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident.
Proactively monitoring our extensive estate of servers, using event management systems and other tools, to identify incidents and take appropriate action to maintain and control the resolution of these incidents within in a timely manner.
Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service
Produce management reports from ITSM data
Performing or arranging software rebuilds following system failure.
Supporting the deployment of software configurations.
Support of a 24/7 shift pattern when required, including accurate time keeping and required to support shift cover.
Where required support the Senior Operations Engineer with Ad-hoc activities including:
Reviewing calls for quality to ensure the level of service delivered is of a consistently high quality
Engage in "shift left" activities with technical teams to allow more incidents to be resolved at first point of contact cutting down disruption to users and enhancing customer satisfaction
The working hours of this role are 7am-3pm Monday- Friday with a requirement to join the shift rota for ad-hoc periods when required.
Experience working on a Service Desk, in a high availability environment and/or ability to demonstrate previous experience of delivering customer facing support in other industries.
Experience of writing and implementing policies and procedures.
Relevant ITIL qualifications
Experience with any of the following technologies is preferred (however training is provided where required)
Service Management toolsets (ServiceNow/Hornbill/Remedy)
A knowledge of Unix, Linux, command line environments, Windows OS, Active Directory
And understanding of Networking, firewalls, network monitoring tools.
High School diploma, or equivalent experience/combined education, with additional specialized technical training equivalent to a technical Associate degree and/or demonstrated ability to perform assigned technical/para-engineering tasks and 1 Year of experience.
Diversity and inclusion are fundamental to our culture and reflect our values of doing what's right, respecting others and performing with excellence.
By engaging with all our employees' diverse talents and experiences every day, we can innovate different and better, creating cutting edge solutions and unparalleled customer value.
We know that diversity of thought leads to better solutions for our customers.
In addition, we are committed to inclusion of all individuals and will make reasonable adjustments to our applications process.