Company Description
Joinus at Accor,wherelife pulseswithpassion!?
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.?
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.?
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.?
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitalityisaworkofheart,?
Joinus andbecomeaHeartist.
Job Description
* Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets.
* Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field.
* Manages and motivates the teams in order to improve sales and the quality of F&B services.
* Improves the department's results by increasing sales and the productivity of F&B points of sale.
Customer relations
* Enhances guest satisfaction,
* Handles guest comments and complaints, ensuring follow-up,
* Develops close relationships with guests to encourage loyalty,
* Ensures guests receive a warm and personalized welcome,
Professional Techniques / Production
* Organises and supervises the preparation of points of sale according to activity forecasts,
* Ensures that reference standards are properly applied,
* Checks that sales materials are well presented
Commercial / Sales
* Sets daily sales targets for the team
* Analyses guests' comments and shares them with the team
* Keeps close track of what the competition is doing, and encourage upselling techniques
* Develops excellent relations with guests
Management and Administration
* Supervises purchasing for the restaurant, manages stocks and checks that, Accor Shop purchasing targets are met as decided b.y the brand,
* Ensures that the equipment and cultural assets of the department remain in good condition and working order
* Flexible to cover and manage last minute operational challenges i.e. delay flight, staff sickness
* Ensures that food and beverage costs comply with requirements defined by the hotel and the brand
Hygiene / Personal safety / Environment
* Is responsible for keeping the equipment and furniture in good condition,
* Ensures machinery works reliably and follows up any technical work,
* Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected
* Sets up an action plan based on the hygiene analysis results and tracks implementation
* Applies and ensures application of the hotel's security regulations (in case of fire etc)
* Is responsible for the security of people and property in the area under his/her remit
* Maintain high grooming and uniform standards and make sure employees are strictly abiding by it
Qualifications
* Previous experience in leading team members
* Strong restaurant/bar service experience
* Ability to effectively manage fast paced environments within the restaurant, bar
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Pension Scheme
A Discount Card to be used in Accor Hotels Worldwide
Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
Training & Development
Additional holidays with service
International Development Opportunities
And more: recommend a friend scheme; Employee Advisory Service
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