An exciting opportunity has arisen for a Housekeeping Assistant to join our Housekeeping Team working evenings. As a Housekeeping Assistant, your role will be supervised by the Housekeeping Supervisor and will report to the Housekeeping Lead.
Staff benefits include shuttle bus, and more. Read more below.
Main duties of the job
Your role will be to provide a high standard of housekeeping and accommodation service across the site. You will provide excellent levels of cleanliness that are consistent throughout the site.
As part of the site services team, the role holder will be expected to liaise with managers and staff across the Trust. The role holder is expected to work closely with the other members of the facilities team and assist in covering in the laundry, in the deep clean team or other works as and when required.
You will be a natural and enthusiastic housekeeper, working not only as part of a team but also individually. This is a chance for an outstanding candidate to make a significant and lasting difference to the lives of thousands of children and families.
About us
The Childrens Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of Clapham Junction, Sutton, and Epsom.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including adoption pay, time off for fertility treatment, enhanced paternity leave, paid carers leave, time out days for those experiencing menopause symptoms, and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking, a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Job responsibilities
1. Site wide general housekeeping service ensuring that the housekeeping services are of an acceptable level and are consistent across the site.
2. Carry out a cleaning service in allocated buildings/rooms/areas ensuring that daily tasks are completed according to the standard operating procedures in relation to the cleanliness/hygiene standards.
3. Follow infection control procedures whenever carrying out duties and ensure procedures are followed should there be an infection control outbreak.
4. Liaise with the Housekeeping Supervisor and House Staff on a daily basis carrying out special requests in relation to Housekeeping.
5. Ensure safe storage of cleaning materials and equipment and sufficient stock is maintained informing the Housekeeping Supervisor of stock requiring ordering.
6. Assist in the cleaning of communal areas on a daily basis and cleaning of carpets, curtains, and high dusting on a rotating schedule.
7. Ensure that any repairs required to fixtures and fittings are reported to the designated Facilities Helpdesk as soon as possible and any issues are reported to the Housekeeping Supervisor.
8. Assist in routine housekeeping audits as outlined in the planned preventative maintenance (PPM) schedules and ensure any works are to agreed service levels.
9. Prioritise work to complete assignments in a timely manner.
10. Assist other members of the Site Services and Facilities teams as required.
11. Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time.
Central Laundry Services/Staff Accommodation
1. Where resourcing requirements are required to assist in the provision of these services.
2. Where required work with the Housekeeping Lead/Laundry Operatives to process the laundry in a timely and efficient manner according to the standard operating procedures ensuring that cleanliness and hygiene standards are met and maintained in the central laundry.
3. Where required any repairs required to fixtures and fittings are reported to the designated Facilities Helpdesk as soon as possible.
4. Where required assist the Housekeeping Supervisor/Assistants to ensure that accommodation is prepared to agreed standards for guests/staff to move in.
5. Where required carry out the final check of accommodation on a changeover day to ensure minimum standards have been met and guests are able to move in.
6. Highlight any issues regarding tenant occupation to the Housekeeping Supervisor and in their absence to the Housekeeping Lead (as appropriate).
Training & Development
1. In conjunction with the Housekeeping Lead through training and development and customer liaison maintain a high standard of cleanliness.
2. Attend team meetings with housekeeping and laundry staff.
3. Attend mandatory training sessions and gain the required certification.
4. Develop self to improve personal performance within the department.
5. Meet regularly for performance and development review, identifying learning objectives and setting targets, identifying opportunities for professional development.
6. Read all policies and procedures relevant to working practice and to keep up to date with policy changes as they occur.
Professionalism
1. Takes action and raises concerns.
2. Adhere to the policies and procedures of The Childrens Trust.
3. Maintain professional boundaries and professionalism at all times.
4. Committed to demonstrating the organisations values and behaviours at all times.
Health and Safety
1. The role requires a significant degree of manual handling and working with house services/laundry equipment.
2. Adhere to all health and safety guidelines, including infection prevention and control.
3. Provide evidence of all vaccinations (or medical exemption) required for the post.
4. Adhere to manual handling procedures and complete mandatory manual handling training.
5. Promote the health and safety of others.
6. Use the incident reporting and risk assessment system (IRAR), to identify and report risks and incidents/actions if directed.
7. Responsible for identifying and mitigating risk within the work environment.
8. To attend all mandatory training sessions relevant to the role.
Wellbeing and Emotional Resilience
1. Maintains a positive approach and outlook when dealing with change and overcoming challenges and problems.
2. Recognises own limitations, develops realistic goals, and uses support network resources when or if necessary.
3. Treats challenges and problems as a learning experience.
4. Remains organised and focused when under pressure.
5. Responds appropriately and effectively to all constructive feedback.
6. Motivates self and others.
Person Specification
Knowledge
* Knowledge of Health & Safety.
* Knowledge of Infection Control within a house services environment.
* Knowledge of Health and Safety requirements when handling and storing cleaning materials.
Qualifications
* GCSE English (grade C or above) or equivalent.
* NVQ Level 2 in Housekeeping Services (or willingness to work towards).
Skills & Abilities
* Physically fit for moving, lifting, and cleaning.
* Friendly and caring - Essential.
* Understanding of children's needs.
* Able to take responsibility for their own work.
* Flexible and adaptable.
* Able to follow instructions and procedures.
* To be able to communicate effectively with line manager and all staff.
* Strong organisational skills.
Experience
* Able to work as part of a team.
* Health and safety aware.
* Understanding of working within a caring environment.
* Previous experience in a housekeeping/cleaning role (ideally from an NHS/Schools or equivalent background).
Personal Qualities
* Commitment to the vision and values of The Childrens Trust.
* Flexible and can-do attitude to competing commitments in workload.
* Highly motivated and reliable.
* Ability to cope working in a demanding environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr