Main duties will include:
1. Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team
2. Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
3. Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels
4. Distributing post and managing student parcel pick-up system
5. Front-of-house and reception duties
6. Preparing written correspondence as requested by other members of the management team
7. Receiving student payments
8. Assisting Scheme Manager in administrative actions required for all aspects of financial control including:
1. Credit control
2. Reconciling staff expenses
3. Daily cash and card banking reconciliation
4. Petty cash reconciliation
5. Updating booking system with payments received or further charges
6. Invoice reconciliation and payment request
9. Ordering new office, cleaning and maintenance supplies
10. Preparing arrival packs for new residents
11. Publishing and distributing signage for notice boards around scheme
12. Checking returned licence acceptances ensuring all relevant documents have been received
13. Performing room viewings for potential new residents
14. Assisting the Assistant Scheme Manager with administrative tasks as required
15. Working with the marketing team to actively promote and explore new marketing avenues
16. Organising social events on site, monitoring social media and updating our social media streams
17. Assisting with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
18. Performing and documenting regular inspections of resident’s flats
Job Types: Full-time, Permanent
Pay: £24,335.00-£24,336.00 per year
Benefits:
* Company events
* Company pension
* Private medical insurance
* Sick pay
* Transport links
* Work from home
Schedule:
* Monday to Friday
Experience:
* Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 30/01/2025
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