Do you want to work in a fast-paced environment while being responsible for coordinating with service engineers? If so, then this role may be for you!
Our client based in Farnham is seeking a Service Controller to assist their fantastic team.
This is a full-time permanent role.
Key Responsibilities
1. Input timesheets on a daily basis
2. Chase the customer for order numbers on all work that is not covered by warranty
3. Keep constant communication with the customer to give them updates on all live breakdowns
4. Create estimates when additional work is found and send to the customer within 24 hours
5. Send over final costings for all retail work
6. Invoice all retail work that has been completed
7. Resolve all customer invoice queries
8. Arrange monthly meetings with the Line Manager to resolve any ongoing issues
9. Answer incoming calls into the office and log breakdowns
10. Cover other diary locations during peak times for holidays
11. Actively seek new business
12. Organise and time-manage your workload
13. Achieve and meet strict deadlines
14. Deal with all telephone calls in a polite and professional manner
Key Skills
1. An effective team player
2. Time management skills
3. A 'can do' attitude and willingness to try out new ideas
4. Ability to prioritise and focus on answering incoming calls quickly and effectively
5. Ability to work under pressure
6. A good understanding of customer service procedures, policies, and best practices
7. A willingness to help both internal and external customers
Benefits
1. 22 Days Holiday
2. Scottish Widows Pension
3. Death in Service
4. Westfield Cash Back Health Plan
5. Uniform
6. Free legal advice to set up a Will and renew or purchase a Mortgage
If you know someone suitable for this role, share the word and through our referral scheme receive up to £250!
For full details on all Permanent, Temporary, and Contract career opportunities, we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days, you will have not been successful on this occasion; however, we would welcome your application for alternative vacancies.
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