Tesco Travel Money Manager
Company: Travelex
Location: Tesco Travel Money Inverness
Job Type: Permanent, Full Time
Hours per week: 37.5 hours
Salary: £27,105
Working Patterns: This job requires flexibility to work various shifts between Monday to Sunday, with a monthly or weekly rota.
Benefits
* A comprehensive voluntary benefits package, including discounted corporate rates for various insurances.
* Employee wellness programmes focusing on physical, mental, and financial wellbeing.
* Employee discounts provided by Bravo Benefit.
* Flexible hours and shift patterns with opportunities for overtime.
* 25 days holiday (pro-rata), plus bank holidays and the option to sell days.
* Opportunity to earn a monthly bonus for hitting targets.
* Pension with Scottish Widows.
Responsibilities
* Manage a team of Travel Service Partners to ensure exceptional customer service.
* Nurture and mentor the team to maintain high service levels.
* Review customer feedback and implement improvements.
* Engage with customers for accurate foreign exchange transactions.
* Deliver on key performance goals focused on procedures and customer service.
* Process daily online FX requests and deliveries with attention to detail.
* Ensure compliance with legal and regulatory standards.
Qualifications
* Passion for leading dynamic teams to achieve business objectives.
* Strong communication and relationship-building skills.
* Commitment to delivering exemplary customer service.
* Desire to succeed and make a positive impact.
Interview Process
1. Initial application review and screening call.
2. Online interview with a Talent Acquisition Partner.
3. Bureau visit and face-to-face meeting with the Area Manager.
4. Offer or detailed feedback based on the bureau visit.
About Travelex
Travelex is a leading provider of foreign exchange, founded in 1976. We aim to simplify access to international money for our customers.
We are an equal opportunity employer and value diversity.
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