Retention / Sales Enquiry Specialist Required
£25k Basic + £40k OTE
Sidcup, Kent
Award-Winning Independent Dealer | Monday - FridayAn exciting opportunity has arisen for a professional and proactive Sales Enquiry Specialist to join a well-established, award-winning independent motor dealership in Sidcup, Kent.
Our client is renowned for their commitment to excellence and customer satisfaction, helping customers find the perfect vehicle to suit their needs. This is an ideal role for a driven and customer-focused individual looking to progress their career within the automotive sector.
Key Responsibilities as a Retention / Renewals:
Manage inbound sales enquiries across various channels, including telephone, email, live chat, and online platforms.
Build rapport with customers, identify their needs, and match them with the ideal vehicle from a diverse stock.
Provide personalised finance quotes (HP/PCP) as required.
Respond to digital enquiries within 1 hour to ensure outstanding service and timely follow-up.
Analyse customers coming to the end of their PCP / HP and inviting customers to look at other vehicle solutions to satisfy their needs and wants
Maintain detailed and accurate records on all platforms, liaising with the sales team to progress leads efficiently.
Post hand over care; is the customer happy? Was there any products or services they require post sale
Coordinate and organise customer appointments and test drives, ensuring a seamles...