Job Role:
To work as part of a team with likeminded individuals to provide internal technical advice and product support to customers' requirements / specifications and to maintain our client as a technical distributor. Some experience and/or an understanding of the Fluid Power/Pneumatics industry is required.
Desirable role related knowledge, skills, qualifications and experience
* Understanding of fluid power applications
* Experience within the fluid power industry (2+ years)
* Fluid power product knowledge
* Understanding of Electrical Engineering
* Experience within the Pneumatics industry
* Pneumatics products knowledge
Required role related knowledge, skills, qualifications and experience
* Attention to detail and accuracy in workload
* Excellent communication skills
* Good time management
* Ability to work in a team
* Self-motivated to learn more
* Adaptable to meet business requirements
* Excellent organisational skills
Key Accountabilities
Key Activities
Technical
* Understand supplier products to enable you to offer solutions to customers based on descriptions
* Understand supplier strengths and weaknesses to advise who is best for particular products
* Answer enquiries from the external staff which may be out of the ordinary
* Point out any areas for improvement that you come across
* Keep informed of latest products and technologies and undergo training
* Gain a basic knowledge of all franchised products
* Assist in giving information on products which can be used for the website, in-house systems or marketing
* Give product training to internal staff
* Make product recommendations from descriptions/photos and customer requirements
* Make decisions on pricing for larger quotes or where not set up to be referred to team leader or manager
Quoting
* Quote customers according to their requirements
* Understand the main systems to enable fast and accurate quoting to a customer
* Answer phones, web chats and emails and advise according to the customer requirements
* Answer enquiries from external and internal staff
* Manage and prioritise workload to be able to quote in a timely manner
* Understand the process of setting up new products and ensure information is accurate
Reporting
* Report any issues with products to the technical team leader
* Report any duplicate accounts to accounts department
* Ensure full notes and information attached to quotes and relevant areas
* Identify and advise replacements to obsolete/discontinued parts
Other
* Strengthen supplier relationships
* Communicate and build relationships with key internal, external and supplier contacts
* Plan and manage your workload to ensure enquiries are dealt with quickly and efficiently
* Adhere to KPIs
* Any other duties deemed necessary
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
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