Job role: Property Administrator Location: Glasgow Salary: £22,500-£23,500 per annum plus benefits Hours: Monday to Friday 9am-5pm (35 hours per week) Who are we? FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. FirstPort is a member of The Property Institute (TPI), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman. Main Responsibilities Handle inbound customer contact in line with department service targets and taking a first contact resolution approach to provide timely answers owning customer queries through to completion wherever possible. To ensure written interactions are processed and responses issued in accordance with service level targets and quality standards. Closely liaise with, update and support our Property Managers in order to ensure customer and development issues deliver resolutions promptly, with courteous and helpful responses provided to customers and colleagues. Closely liaise with Contractors and Suppliers ensuring an open dialogue is maintained, complete information is provided, and all correspondence and queries are responded to appropriately. To communicate with teams, updating on a regular basis with important information on live events in order to successfully support customer queries. Raising maintenance orders and liaise with contractors as appropriate in relation to work required on a development including annual contract tendering and resolution of invoice queries. To ensure internal databases are updated accurately and regularly, to include any relevant documentation to be saved within the appropriate areas. To manage and document customer requests efficiently for the supply of keys, fobs and permits. Take credit/debit card payments ensuring all details are correct, secure and handled confidentially, according to company policy. Ensure all customer information is handled confidentially and in line with GDPR. About you Demonstrable experience of delivering an exceptional customer service. Confident, articulate communicator – both orally and in writing; able to build relationships with all types of customer and clients with a resolution focused mentality, creative in your approach. Able to work with autonomy and as part of a wider team. Efficient in maintaining administration and record keeping electronically. Demonstrable ability dealing with problems and challenges effectively. Good knowledge of Health and Safety regulations. Ability to work under pressure resilient, able to prioritise and manage time effectively. Excellent IT skills, social-media awareness and up to date with new technology. The Benefits Our customers deserve the best and the same applies to our people. We provide all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues. Diversity We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.