Job Description
Are you ready to dive into the world of vibrant and authentic Italian cuisine, help develop and nurture our team, and step up your leadership game?
We are looking for a passionate and dynamic Assistant Manager to join our squadra. If you're a foodie, a charismatic leader, and someone who thrives in an energetic environment, we want you on board!
About Us:
At Big Mamma Group, we are all about creating joy through exceptional food in a warm, welcoming atmosphere. Our restaurants are a celebration of life, food, and community – a place where creativity meets passion and where every team member is an integral part of our success story.
Your Mission:
As our Assistant Manager, you'll work alongside our Restaurant Manager and General Manager. You will amplify Big Mamma's digital presence, expand our community, and skyrocket engagement.
What You'll Do:
* Lead with Love: You'll support and inspire the floor team, run smooth service and be the go-to problem-solver and motivator. You'll actively participate in our team's recruitment, onboarding, and training. Coaching and mentorship will be your superpowers!
* Elevate Guest Experiences: You'll ensure every guest leaves saying, "WOW!" through exceptional service, an engaged team, and smooth table rotations. You'll ensure the whole experience is outstanding and issues are resolved promptly.
* Master the Details: From knowing our wine lists to our products and food ingredients, you'll keep the operations seamless and on-point. You'll always maintain the highest standards- from correct uniforms and proper restaurant set-up to H&S compliance and the correct music. You'll be on it.
* Champion Big Mamma Values: You'll be the brand ambassadors of our values: authenticity, entrepreneurial, meritocratic, and excellent
Who You Are:
* An experienced manager with a positive, can-do attitude that's contagious to guests and team members alike.
* You have leadership experience in high-volume, fast-paced restaurants and a deep appreciation for Italian culture and cuisine (we like to call it amore!).
* You have strong organisational skills and the ability to oversee large teams and work well under pressure.
* A proactive team player who's eager to learn and make an impact. You are driven to exceed expectations, meet the KPIs, and smash given targets.
Our Offer
* Location: London
* Permanent employment
* Annual salary of £53,000 (48hr/ week)
* 50% staff discount + monthly team lunches
* OpenUp mental health and well-being support
* International mobility
Why Join Us?
At Big Mamma, you'll be part of a fun, dynamic, and supportive team that celebrates creativity and innovation. You will be able to dive deep into restaurant operations and team development and be part of the expanding Big Mamma brand. In our vibrant work environment, contributions will directly impact our guests' experiences and our overall success.
BIG MAMMA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, age, or any other characteristic protected by law.