Title: 3rd Line I.T Analyst
Function: IT
Location: Bolton
Hours: Hybrid
Salary: Competitive + excellent benefits package
This is an opportunity for an experienced 3rd Line Analyst based at our Head Office located in Bolton. Here you will find our central IT department and key business functions that enable our sites and depots to make our great quality products.
The Recipe
We are looking for a professional Third Line Analyst with relevant experience to join our team. The successful candidate will have a positive, enthusiastic attitude and work ethic.
The role will be based at our Head Office, with occasional travel to different sites where needed. The role itself involves supporting and maintaining Warburtons IT Infrastructure to support the business. As part of the role there is also a requirement to provide day to day IT support to 2,500 users across 28 sites via telephone, remote connectivity, face to face or email.
The Role
1. Investigating and resolving problems and providing information about the systems and infrastructure.
2. Monitor and maintain the network and server infrastructure and identify any errors or faults.
3. Providing advice or training to users about an application’s functionality, correct operation or constraints, by devising workarounds, correcting faults, making general or site-specific modifications, updating system documentation, manipulating data, or defining enhancements
4. Developing an understanding of IT systems used within Warburtons
5. The resolution of incidents and problems including documentation of root causes and implementation of remedies.
6. Perform proactive monitoring and raise improvement suggestions
7. Highlight and implement process and system improvements
8. Integrate new or enhanced products and services into the business including input into the design of Hardware, Network and Security elements
9. Maintaining and updating various systems / roll-out / upgrades / implementations
10. Project involvement
Essential Ingredients
11. A background in IT support at Level 3 / 3rd Line
12. Ability to learn quickly and demonstrate initiative
13. A willingness to learn and expand IT skills, competence and professionalism
14. An enhanced awareness of software and what can be achieved using different products.
15. Ability to analyse and interpret information effectively, identifying and resolving discrepancies
16. Prioritises and manages own workload to ensure tasks are delivered against stated deadlines.
17. Is able to work within a team to help deliver common objectives.
18. Strong analytical thinking and problem-solving skills, coupled with outstanding attention to detail
19. Uses judgment to refer decisions to higher authority where appropriate.
20. Good communications skills in English - both written and verbal is essential.
Extra Dough
At last and by no means least you will want to know what your bread is worth.
21. A slice of the annual profits
22. Family time is important to us so as well as your holiday entitlement, we'll give you the opportunity to purchase up to an extra weeks annual leave
23. Award winning pension scheme
24. Products you will love along with deals and discounts for you and the family through our Extra Dough website
25. Continued investment in your personal development
26. Fully stocked kitchens filled with our delicious products for you to enjoy with your daily brew!
27. Support for your health and wellbeing, including access to free physiotherapy, 24/7 access to a confidential helpline for practical advice and a comprehensive occupational health service