About ZILO:
Step forward into the future of technology with ZILO™.
We’re here to redefine what’s possible in technology. While we’re trusted by the global Transfer Agency sector, our technology is truly flexible and designed to transform any business at scale. We’ve created a unified platform that adapts to diverse needs, offering the scalability and reliability legacy systems simply can’t match.
At ZILO™, our DNA is built on Character, Creativity, and Craftsmanship. We face every challenge with integrity, explore new ideas with a curious mind, and set a high standard in every detail.
We are a team of dedicated professionals where everyone, regardless of their role, drives our progress and creates real impact. If you’re ready to shape the future, let’s talk.
Role Overview:
We are seeking a talented Technical Writer to join our team at ZILO. In this role, you will be responsible for creating clear, concise, and comprehensive documentation to support our software development and implementation processes. You will work closely with product managers, engineers, and subject matter experts to gather information, understand complex technical concepts, and convert them into user-friendly documentation. The ideal candidate will have excellent writing skills, a strong attention to detail, and a background in technology or software documentation.
Requirements
Key Responsibilities:
* Write, edit, and maintain user manuals, guides, specifications, and other technical documentation.
* Collaborate with cross-functional teams to gather information on new software features and changes.
* Translate complex technical concepts into clear, easy-to-understand documentation for technical and non-technical audiences.
* Ensure consistency in documentation style and terminology in line with company standards.
* Conduct research to understand product features and gather feedback from end users to improve documentation.
* Utilize various documentation tools and platforms to create and manage content effectively.
* Participate in product development meetings to stay informed about new features and updates.
* Review and revise existing documentation to ensure accuracy and relevance.
Qualifications:
* Bachelor’s degree in English, Technical Communication, Computer Science, or a related field.
* 3+ years of experience as a Technical Writer, preferably in the technology or software industry.
* Strong portfolio showcasing previous technical writing projects and documentation.
* Proficiency in documentation tools (e.g., MadCap Flare, Adobe FrameMaker, Microsoft Word) and graphic design software.
* Basic understanding of software development, programming concepts, and related technologies.
* Excellent written and verbal communication skills.
* Strong analytical and problem-solving abilities.
* Ability to work independently and as part of a team in a fast-paced environment.
* Detail-oriented with the ability to manage multiple projects and deadlines effectively.
Benefits
* Enhanced leave - 38 days inclusive of 8 UK Public Holidays
* Private Health Care including family cover
* Life Assurance – 5x salary
* Flexible working-work from home and/or in our London Office
* Employee Assistance Program
* Company Pension
* Salary Scarifies
* Access to training and development
* Buy and Sell holiday scheme
* The opportunity for “work from anywhere/global mobility”