About Us: Rios Global is a leading provider, we are committed to delivering exceptional service and value to our clients. Our team is dedicated to fostering a positive and collaborative work environment where innovation and excellence thrive. Job Summary: As a Customer Service Representative at Rios Global, you will be the first point of contact for our customers. Your primary responsibility will be to provide outstanding service by addressing inquiries, resolving issues, and ensuring customer satisfaction. You will play a crucial role in building and maintaining strong relationships with our clients. Key Responsibilities: Manage large amounts of incoming phone calls. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers. Qualifications: Proven customer support experience or experience as a Client Service Representative. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. High school diploma; a college degree is a plus. Skills: Empathy and patience in dealing with customers. Problem-solving abilities with a keen attention to detail. Ability to work both independently and as part of a team. Proficiency in Microsoft Office Suite and customer service software. Benefits: Competitive salary and performance-based incentives. Comprehensive health, dental, and vision insurance plans. Opportunities for professional development and career advancement. A supportive and collaborative work environment. Powered by JazzHR