Do you have experience within dispute resolution and complaint handling?
Think Specialist Recruitment is delighted to be working with a fantastic company based within the Borehamwood area. This is an exciting opportunity for the right candidate to join a great team. This position involves working within a well-sized team to resolve disputes.
Salary - £28,000
Hybrid working after training.
Some of the duties will include:
1. Handle and resolve disputes received by the scheme.
2. Provide advice to members and tenants over the phone and via email.
3. Liaise between letting and estate agents, as well as tenants and landlords.
4. Respond to all dispute calls and emails that have been passed over to the team.
5. Approve dispute cases, assess evidence provided, and log disputes to ensure all information is recorded in a timely manner.
6. Maintain spreadsheets and logs, providing data to relevant parties as required.
7. Assist with the preparation of monthly reports.
8. Work well within the team, supporting as required.
The suitable candidate should have:
1. Previous experience in the property sector.
2. Previous experience in a customer service-focused role.
3. Strong communication skills on all levels.
4. A great level of attention to detail.
5. The ability to work well within a team environment.
6. Excellent problem-solving skills.
7. Good organizational skills.
Looking for the next step in your career? Think Specialist Recruitment. #J-18808-Ljbffr