Job Advertisement: Debt Recovery Assistant - Initial 3-Month Contract
Position: Debt Recovery Assistant
Contract Type: Initial 6-Month Contract (with the possibility of extension)
Location: KT10 9SD
Working Hours: 19.5 Hours Per Week
Pay Rate: £19.53 per hour (PAYE)
Position Overview:
Provide a holistic and person-centered housing debt recovery service across the borough. This will include managing a caseload of accounts recovering debts from former tenants, TA clients, non-residential lettings, and sundry debt. Respond to customer inquiries, ensuring they are dealt with and responded to speedily and efficiently.
Responsibilities:
1. Control and reconciliation of the system.
2. Provide assistance, advice, and training (as required).
3. Pursue the recovery of debts due by agreed procedures (Corporate Debt Policy).
4. Responsible for responding to all customer inquiries by email, phone, or in person at reception, and negotiating appropriate repayment arrangements.
5. Work with external partner debt collection agencies, ensuring prompt referral and ongoing liaison including Attachment of Earnings.
6. Manage direct debits.
Skills and Experience:
1. At least 1 year in Debt Management/Recovery.
2. Experience in a Local Government Environment or similar.
3. A working knowledge of CIVICA Financials.
4. Accounts receivable experience within a large multi-functional organization.
5. Experience dealing with Debt Recovery Agents/Solicitors.
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