About The Donkey Sanctuary
The Donkey Sanctuary is an international animal welfare organisation, offering care and protection to donkeys worldwide. Our vision is a world where every donkey has a good quality of life, and our mission is to improve the lives of donkeys every day by transforming the lives of donkeys in need worldwide through greater understanding, collaboration, and support.
About the Role
We have an excellent opportunity for an IT Technician Apprentice. You will respond to requests by diagnosing and resolving reported system issues. This apprentice position will involve working with the IT Team and gaining experience and training in the areas detailed below while working towards a relevant apprenticeship qualification. Responsibilities will include:
* Provide 1st line technical support to the IT infrastructure of The Donkey Sanctuary – primarily Windows 10/11 & Microsoft Office 365.
* Hardware assembly & break fix for laptops & desktops.
* Application installation, maintenance, and troubleshooting.
* Asset and inventory management.
* Manage incidents and requests through IT service desk ticketing system.
* Maintain technical documentation, knowledge database articles, and user manuals.
* Assist in the evaluation of new software/hardware products.
About You
To be successful in this role, you should possess:
* 5 GCSEs including English and Mathematics.
* A passion to develop and learn IT skills and ambition to pursue a career in technology.
* Basic knowledge of Microsoft Office support and troubleshooting, basic networking skills, and hardware support skills for laptops and desktops.
* Excellent communication skills, both verbal and written.
* A high level of accuracy and attention to detail.
* The ability to work as part of a team and independently.
* Problem-solving and troubleshooting skills.
* A full valid driving licence.
What We Offer in Return
This is a full-time, fixed-term contract starting as soon as possible, until 1 November 2026, working 35 hours per week, 08.30-16.30, Monday-Friday. The working pattern will combine onsite and home working under our guiding principles, with onsite attendance currently anticipated to be 2 days per week.
* Life assurance.
* 31 days holiday (including Bank holidays), rising to 34 with each full year of service.
* Wellbeing team.
* Recorded Pilates and Yoga classes.
* Long service awards.
* Healthshield plan – reimbursement of some medical expenses up to specified limits, offers and discounts on shopping, travel, and entertainment, and access to a 24/7 GP and counselling service.
* Free parking.
* Subsidised restaurant and shop.
Application Process
Closing date for completed applications: Tuesday 15 October 2024.
The Donkey Sanctuary is a Disability Confident Employer and is committed to safeguarding and promoting the welfare of vulnerable people (children and adults). All staff and volunteers are expected to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.
Please note: The Guaranteed interview scheme is only applicable to candidates who consider themselves to have a disability applying for roles based within the United Kingdom.
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