Join the Accor team and discover a world of hospitality
Accor: a world of hospitality
Accor is a leader in the art of responsible hospitality, with over 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
Be a Heartist
By joining us, you'll become a Heartist, where hospitality is a work of heart.
Our values
You'll join a caring environment and a team where you can be yourself.
You'll enjoy a supportive place to grow, to fulfill yourself, to discover other professions and pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world.
Benefits
You'll enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Join us
Everything you'll do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Assistant Front of House Manager role
Job summary
As an Assistant Front of House Manager, you will support the Front of House Manager overseeing the day-to-day operations of the front desk, ensuring the highest level of guests satisfaction.
Key responsibilities
* Support the Front of House team in the running of the daily operations and looking after our guests throughout their stay.
* Handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests.
* Assist the FHM with the design and implementation of new procedures, when necessary.
* Carry out Duty Management functions as required.
* Support the management with on-going On Job Training Programs within the department to meet Brand and Service Standards.
* Collaborate with the Front of House Manager in creating a team that works together with trust and takes responsibility to meet the goals of the department / Hotel.
Qualifications
* Previous experience in a similar position within a hotel environment is essential.
* Excellent leadership, communication and interpersonal skills.
* Strong problem-solving abilities and attention to details.
* Ability to work effectively under pressure.
* Essential to be flexible with working hours, including evenings, nights, weekends and bank holidays.
Additional information
* £15 per hour salary
* Benefit from a free one- or two-day break in another Accor property in the UK each year.
* Employee discounted rates in Accor Hotels worldwide.
* Excellent training and development opportunities within the hotel and throughout Accor worldwide.
* Complimentary meals on duty.
* Recommend a Friend bonus.
* Cycle to Work Scheme.
* Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.
Eligibility
The successful candidate must have eligibility to work in the UK.