Job Title: Business Operations Administrator (12-Month Contract)
Responsible to: Information System Manager
Hours: 24 hours (3 full days, Wednesday to Friday)
Location: Hybrid
Purpose of the Role: To support the Information Systems Manager to deliver a high standard of care to our donors and accurate processing of donations through Salesforce CRM.
Specific Responsibilities
• Accurately process all online and offline fundraising donations (cash/credit card/ bank transfers/direct debits/standing orders/fundraising platforms) through Salesforce including the appropriate thank you letters.
• Adherence to GDPR compliance protocols to ensure the protection and lawful processing of personal data.
Shared Responsibilities within Supporter Care Team
• Accurately capture supporter contact information, mailing preferences and gift aid declarations
• Support the fundraisers with the administration of fundraising events
• Support the annual audit by gathering of reports and answering of questions
• Accurately file all income reports, paperwork and Gift Aid declarations
• Support the head office volunteers
• Carry out data clean-up on the Salesforce CRM as requested
• Maintain up to date procedures
Shared Responsibilities within Head Office admin team
• Answer the main head office phone number and free-phone number
• Update the 24/7 cover phone
• Open incoming post and send out parcels and letters
• Answer head office front door and greet guests
• Manage the enquiries email account
• Act as backup for other admin team members
Additional tasks
• Contribute to all meetings (team meeting, conference etc.)
• To carry out any other tasks as required
• To work at all times with compassion and empathy, within the Christian Ethos of the organisation.
Person Specification
Essential Skills & Experience
• Customer Service: Proven experience in a customer-facing role, with an ability to handle inquiries, resolve issues, and maintain a positive and professional demeanour.
• Communication: Excellent written and verbal communication skills, with the ability to communicate clearly and concisely with diverse audiences and represent the Fishermen’s Mission with appropriate compassion, clarity and confidence.
• Data Management: Strong data entry skills and experience in using databases or CRM systems, with an attention to detail and accuracy.
• Numeracy Skills: Excellent numeracy skills with ability to reconcile downloaded income reports from online platforms to the bank account taking the donation, gift aid and platform fees into account.
• Organisational Skills: Ability to prioritise tasks, manage workload effectively, and meet deadlines in a fast-paced environment.
• IT Proficiency: Competent in using Microsoft Office Suite (Word, Excel, Outlook) mail merge, formulae, sorting, totals etc.
• Teamwork: Ability to work effectively as part of a team and contribute positively to a collaborative environment.
• Confidentiality: Maintain a high level of confidentiality and discretion when handling sensitive information.
Desirable Skills & Experience
• Fundraising Database Experience: Experience working with fundraising databases (e.g., Salesforce or Raiser's Edge).
• Charity Sector Knowledge: Understanding of the charity sector and the needs of supporters and volunteers. Including an understanding of the HMRC Gift Aid Scheme and Data Protection laws.
Personal Attributes:
• Enthusiastic and Proactive: A positive and proactive attitude, with a willingness to learn and take initiative.
• Adaptable and Flexible: Ability to adapt to changing priorities and work effectively in a dynamic environment.
• Professional and Accountable: A professional and accountable approach to all areas of work.
• Empathy and Patience: Ability to communicate with empathy and patience, particularly when dealing with challenging situations.
We offer a number of attractive benefits including 25 days paid holiday in addition to public holidays (pro rata), death in service benefit, pension contributions, free onsite parking and an Employee Assistance program.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .