We are looking for a people-focused manager to lead our talented team of Tier One and Tier Two engineers who keep our customer network live 24/7/365 and will oversee and enable mission essential operations and facilitate the prompt detection, resolution, escalation and reporting of service impacting events and incidents.
Technical knowledge is not the key here – the ability to Lead, Manage, Mentor, Coach, Develop and bring out the best of the team is what matters most. If you have done this in an ITIL environment, then that would be a great advantage. You will be someone who can have the tough conversations but above all else, you will be someone who brings their team with them.
Key Responsibilities:
1. Team Leadership: Inspire and mentor a diverse team of NOC engineers, fostering a supportive environment that encourages professional development and teamwork.
2. Operational Oversight: Oversee NOC operations, ensuring high availability and performance of network services while managing incident response and troubleshooting efforts.
3. Performance Management: Set clear goals and expectations, conduct regular performance reviews, and implement training programs to enhance skills and knowledge within the team.
4. Collaboration: Work closely with engineering and customer operations, to drive improvements and share knowledge.
5. Process Improvement: Identify opportunities for operational efficiencies and implement best practices to enhance service delivery and response times.
Do you have:
1. Proven experience in a NOC or IT operations role, with a strong emphasis on people management and team development.
2. Excellent leadership and interpersonal skills.
3. Strong problem-solving abilities and a proactive approach to managing incidents and service disruptions.
4. Familiarity with network monitoring tools and incident management processes.
5. Excellent communication skills, both written and verbal, with the ability to convey complex technical concepts to non-technical stakeholders.
6. A Cisco or Juniper qualifications (CCNA / CCNP), with an ITIL environment background would be highly desirable.
The role will provide ITIL aligned event, incident, problem and change management activities, ensuring that the deployed infrastructure is delivering agreed to services in accordance with required service levels.
Our Network Operations Centre (NOC) supports our customer network and ensures that our services run smoothly and efficiently. It is also responsible for maintaining both the physical and logical services to our customers. As we add thousands of customers to our network every month, we are looking for a person who can lead on maturing and ensuring the smooth operation of our Network Operations Centre (NOC).
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, having grown from 100 to circa 800 employees over the past 6 years, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff rewards, benefits and opportunities
We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.
1. Generous employer pension; up to 8% matched contribution
2. Income protection & life assurance
3. 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
4. Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
5. Unlimited access to online training and development content via our Learning Management System
6. Long service benefits and monthly employee recognition
7. Enhanced maternity and paternity provisions
8. Flexible working environment
9. Health & Wellbeing initiatives and company funded social events
Our values
Our approach is to work guided by our mission, vision and values.
1. Find a way
2. Be committed
3. Do the right thing
4. Keep it simple
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