Job Description • Ensure smooth and timely freight process flow • Ensure accurate and timely data entry into our operational system • Track and Trace Ocean Import Files • Use Global Ocean Import Workflow Monitor on a daily basis • Ensure documents are timely sent to customer or broker for customs purposes. • Ensure accurate and timely client and vendors billing. • Interact with our customers in arranging their international shipments, meeting customer service standards. • Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved). • Meet compliance at all times to regulations internal and external in accordance with government regulations. • Understand department process flow, and looking for best practices to improve operational efficiency and productivity • Ensure all customers standard operating procedures in place and updated in customer SOP. • Meet KPI standards in accordance with the Company’s procedures • Overseas communications, timely responses to emails and requests (internal and external) • Escalation of problems to Management when necessary • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.