As a Customer Success Director, you will lead our client's customer success and account management strategy, overseeing a high-performing team of account managers and software delivery managers.
This is a transformational role focused on driving revenue growth through upselling and cross-selling, ensuring exceptional client satisfaction, and spearheading initiatives to enhance the customer experience.
Key Experience:
* Significant experience leading high-performing account management or customer success teams, ideally within technology or SaaS, with exposure to financial services preferred but not essential.
* Proven ability to drive revenue growth through upselling and cross-selling within complex enterprise environments.
* Experience responding to RFPs, managing contracting processes, and navigating complex client requirements.
* A collaborative mindset and the ability to work across multiple departments to deliver outstanding client outcomes.
Seniority level
Director
Employment type
Full-time
Job function
Finance
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