About the Role
We are seeking a highly skilled and experienced Customer Service Project Manager to join our team at Northern Powergrid. As a key member of our Customer Services team, you will be responsible for delivering projects that drive continuous improvement across our customer service processes.
Key Responsibilities
* Project Management: Oversee the delivery of CRM and customer service projects, ensuring they are completed on time and within budget.
* Governance: Establish and maintain project governance frameworks to ensure effective project delivery and change management.
* Collaboration: Work closely with DSIT developers, internal stakeholders, and third-party vendors to manage project dependencies and deliver enhanced services.
* Communication: Implement project communication plans, report progress to senior management, and manage customer expectations.
* Financial Management: Monitor project budgets, control costs, and ensure financial objectives are met.
Requirements
* Strong project management skills, including scheduling, prioritization, and task delivery.
* Proficiency in IT, particularly with MS Office applications.
* Excellent verbal and written communication skills.
* Knowledge of budgeting processes and financial management.
* Strong leadership abilities, with the capability to manage and motivate teams.
* Ability to understand and communicate the business impact of IT performance.
What We Offer
* Competitive salary of up to £50k per annum DOE.
* Enrolment into our pension scheme.
* 25 days holiday.
* 15% performance bonus.
* Agile working between remote and office.