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Client Service Manager
Our client is a well-known and respected HVAC contractor with a majority of accounts in the commercial sector, including restaurants, hotels, leisure centres, healthcare, industrial, and education settings.
They have a nationwide presence with regional offices across the UK, supporting over 130 employees and generating a turnover exceeding £20M. They offer installation, service, maintenance, fault finding, and repair on HVAC equipment such as air conditioning, chillers, AHUs, ventilation, and commercial heating.
Their business operates as an Employee-Owned Trust, making employees collective owners. This setup allows employees to have a say in management, participate in decision-making, and share in profits, fostering a long-term focus on business success and employee vested interests.
The successful candidate will manage a P&L of approximately £1.3M, overseeing service and maintenance operations to ensure client satisfaction. They will lead a team of mobile engineers, driving service quality and productivity, and will focus on continuous improvement, maintaining and expanding client relationships for contract extensions and remedial work, while monitoring financial performance and controlling costs.
Ideal candidates will be stable, committed, driven, and commercially astute, with proven experience in HVAC technical mastery, management, leadership, client relations, and P&L control.
Key Responsibilities:
1. Proven experience in service or operations management, leading teams of engineers.
2. HVAC technical knowledge of heating, cooling, wet systems, and plant rooms.
3. Ability to lead technical discussions with clients regarding systems, services, schedules, and remedial works.
4. Strong client-facing and customer service skills, with experience in service and maintenance contract negotiations.
5. Drive for professional development and increased responsibilities.
6. Experience with P&L, budgeting, and cost control.
Package:
* Flexible basic salary based on experience
* Car allowance circa £5k per annum
* Annual bonus based on net profit, service, compliance, and engineer development
* Employee-owned trust profit-sharing scheme, increasing with tenure
* Pension
* Additional package details to be discussed at interview
Bennett and Game Recruitment is a multi-disciplinary technical recruitment agency based in Chichester, West Sussex, operating across the UK. We act as a recruitment agency for this vacancy, and by applying, you consent to the processing of your data and contact regarding this application and our services.
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