Job title: IT Support Analyst
Location: Mirfield, WF14 0DQ
Salary: £23,500/pa (increasing to £25,137/pa after probation)
Working hours: Full-time (37hrs)
Benefits: 33 days annual leave, employee discounts and rewards portal, recognition awards, paid pre-employment training, employee assistance program, no on call responsibility.
Hollybank Trust are a dynamic, forward-thinking, and progressive organisation with a person-centred approach encompassing everything we do. We operate from four sites including Holmfirth, South Kirkby, Barnsley, and Mirfield which is where our school is situated.
The IT department is a small but highly skilled team, focused on driving digital transformation across the Trust and supporting our colleagues to maintain safe IT practices. We are a customer facing team, so you will need to have a ‘can-do’ attitude, a friendly approach, and a willingness to go the extra mile.
Key aspects of the role:
1. Prioritising, diagnosing, and resolving technical issues for colleagues over the phone, via our ITSM system, and face to face.
2. Troubleshooting for a variety of networking issues, from physical to Wi-Fi, and escalating these within the team when required.
3. Working within our agreed SLAs and providing excellent customer service at all times.
4. Effectively manage user accounts through Active Directory & Office 365.
5. Deploying new hardware including system imaging, Group Policy modifications, and handover tutorials.
6. Maintaining a high level of cyber security.
What we look for from our team:
Confidence – Taking responsibility for projects and processes and taking challenges on head on.
Curiosity – Looking at the bigger picture and getting involved in more than just your role. Learning as you go and developing yourself and those around you.
Happiness – Having a positive attitude and friendly approach, and being solutions focused.
Kindness – Having empathy for your colleagues and striving to provide high quality customer service that is person-centred and in line with our values.
Essential requirements for the role:
7. Previous experience working in an IT Helpdesk environment.
8. Experience of basic networking, (Ruckus & Aruba experience desired, but not essential).
9. Previous experience of Active Directory, troubleshooting Windows Operating Systems, Microsoft Office 365, and Windows Server 2012 & 2016.
10. Ability to prioritise and manage own workload, and work on your own initiative.
11. A good team player with excellent customer service skills.