Job Description
Engine Health Monitoring Service Delivery Engineer (Front Desk)
Derby/ Hybrid
Full time
We are offering a challenging and rewarding position to support the Data & Information team in Service Operations as an Engine Health Monitoring (EHM) Service Delivery Engineer.
The Data & Information team works with Big Data and digital technologies to give our customers greater control of their operations. Through actionable intelligence, we empower our customers to make the shift from reactive, rapid-response operations, to become more efficient, better at risk management, a better planned and predictable business.
The primary role of the EHM Service Delivery team is to provide asset control and intelligence solutions to Rolls-Royce customers around the world. Our high integrity control systems capture and manage equipment data which our analysis solutions transform into actionable information that are delivered to the right people at the right time.
Our Service Delivery Engineers play a key role in Service Operations by providing high quality engineering insight in support of diagnosing & managing emerging asset issues in the Civil Airlines fleet. This is an opportunity to join the front desk delivery team working on a shift pattern to maintain our 24x7 EHM capability & responsiveness.
What we offer:
We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.
Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.
What you will be doing:
* Work on a shift pattern to offer a 24x7 EHM delivery presence in the RR Operational Service Desk
* Analyse gas turbine performance & mechanical data using latest EHM tools & techniques
* Diagnose and record potential anomalies in asset operation
* Provide airline customers with short term troubleshooting advice and longer term fleet management information
* Work closely with airline customers and the wider RR community to continually evolve & improve our EHM service
Who we are looking for:
* An Engineering, Science, or IT based degree
* Numerate, able to work under pressure, self-motivated, able to adjust to different ways of working in a changing environment
* Strong interpersonal and communication skills
* Positive attitude to work, strong team working skills and ethical behavior, being able to work with minimum supervision
* Experience of EHM service delivery, engine performance, service engineering or closely related role
Job Category: Service Operations
Posting Date: 24 Feb 2025; 00:02
Posting End Date: 09 Mar 2025
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