We are seeking a skilled Debt Resolution Expert to join our dynamic team in Skipton, North Yorkshire. As a leading loan servicing company in the UK, we provide an exciting opportunity for career growth and development.
Key Responsibilities:
* Deliver accurate and timely processing of mortgage administration activities
* Provide regular communication with customers experiencing payment difficulties
* Negotiate arrears workout options, including arrangements, capitalisation, loan workouts, and shortfall sales
* Monitor agreed workout strategies to ensure compliance and take further action as needed
* Analyse problems, think creatively, and make effective decisions within tight deadlines
Essential Skills:
* Recent experience in Collections roles
* Proven ability to deal with customers experiencing financial difficulties
* Prior exposure to operational loans, preferably in a mortgage context
* Outstanding customer service skills
* Effective communication and interpersonal skills
* Experience within the Financial Services Industry
* Excellent organisational skills
* Strong English verbal and written communication skills
* Attention to detail
* A good understanding of regulatory requirements and their impact on the business
Benefits:
* A competitive benchmarked salary of £33,000 per annum
* Hybrid working arrangement
* Free on-site parking
* Private medical insurance
* Salary Sacrifice Pension matched up to 8%
* 25 days holiday per year + bank holidays
* EAP
* Enhanced maternity and paternity leave
* Wellbeing and Volunteering days
* Eye care contribution
* Life Assurance
With over US$50 billion in assets under management and a presence in nine jurisdictions across the UK, Europe, and Asia Pacific, we offer a unique opportunity for career growth and development. Our investment in technology and data analytics drives operational efficiency and empowers our clients worldwide.