Business Unit: COO, Customer SupportSalary range:£38,400 - £48,000 per annum Location:?UK Hybrid with at least 1 day per week in the Leeds or Gosforth office
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Our Team
Our Risk Operations business continues to support customers and we're passionate about making customers happier about money. We need more talented individuals to help us transform our business. We're looking for an enthusiastic and passionate leader to manage our Collections & Recoveries MI & execution team and focus on driving operational improvements and making data led decisions to be at the heart of everything we do.?
What you'll be doing
1. Leading a team of c.5 MI Analysts, role modelling brand values and supporting the development of analysts within the team.
2. Deliver purposeful and insightful MI and supporting commentary on performance within Risk Operations
3. Interpret these results, identifying, understanding and highlighting any key trends.
4. Provide input into the scoping, design, development and implementation of Collections and Recoveries insight strategies
5. Become an expert in the data you use, becoming the first point of contact for any business queries
6. Identifying opportunities to streamline a...