Job overview
An exciting opportunity has arisen to join the Patient Experience team in a brand new role as Patient & Public Engagement & Involvement Coordinator. This role will be instrumental in supporting the development and delivery of the Trust's Patient & Public Involvement agenda, and work towards co-production becoming a truly embedded way of working at UHNM.
The successful candidate will be instrumental in enhancing UHNM’s patient and public engagement and involvement initiatives, building robust relationships with stakeholders. They will work alongside the Head of Patient Experience, Patient Experience team, Divisional Leads, and the Quality, Safety, and Compliance Teams to identify involvement and co-production opportunities. They will work with the Volunteer Coordinator to recruit and support members of the public, service users, and carers to contribute to co-production and improvement projects across the Trust and will support the establishment of a successful, meaningful Patient & Carer Council at UHNM, ensuring diverse representation, coordination of the council, and any appropriate training.
Main duties of the job
1. Act as the point of contact for Patient and Public Engagement and Involvement, developing a robust programme of involvement and co-production activities and projects to support improvement and true collaborative working at UHNM.
2. Support the analysis and reporting on National Survey programmes to facilitate action-planning for areas of improvement.
3. Review patient & visitor feedback (Friends & Family Test surveys, Complaints, PALS concerns, National Survey results) to identify areas for improvement, creating opportunities for collaboration.
4. Support the Patient Experience Coordinator with the management and delivery of the Friends & Family Test survey, ensuring Trust targets are met, and scope new innovative approaches to gaining feedback.
5. Support the Patient Experience Coordinator with the Hospital User Group membership to ensure a diverse and wider representation at the meeting.
6. Develop and maintain a successful Patient & Carer Council with diverse representation to improve patient involvement and engagement with the Trust, and help improve its services to our local population.
7. Support and promote the use of Patient Representatives on a wide range of forums across the Trust.
8. Help organise and run focus events such as focus groups and workshops, which could take place on weekends or evenings.
9. Devise a way to measure the success of Patient & Public Involvement and Engagement projects, help monitor and evaluate activities to ensure continuous improvement.
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