Liaise with members of the Practice, Primary Health Care Team, other NHS Organisations and outside agencies as appropriate to the role. Communicate sensitively and effectively with patients and carers, using active listening and adapting communication style and method as necessary to meet their needs. Participate in meetings as appropriate. Team working: Understand own role and scope in the practice. Work as an effective and responsible team member, supporting colleagues in a flexible and approachable manner. Organisation/Quality: Ensure that patients are identified correctly. Ensure that any data entered into the computer is done accurately. Understand and follow the requirements of confidentiality (including GDPR) and the Freedom of Information Act and refer on any queries as appropriate. Participate in quality improvement initiatives, including Significant Event Analysis and review of patient complaints. Support the aims and objectives of the Practice and contribute to the on-going development of the Practice as required. Follow Practice policies, including Health and Safety, Security and Confidentiality.