Job summary
An exciting opportunity (part time- 22.5 hours) has arisen for a Receptionist to join our small, friendly front-of-house team based at Huntington House, which is a community mental health unit.
The post is to cover Monday, Tuesday and Friday 9am to 5pm, with the opportunity for further hours to cover holidays.
Huntington House is situated near Monks Cross Retail Park on the outskirts of York, and benefits from free on-site parking as well as being on the major bus routes.
Previous NHS experience is not essential.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
We are looking for a friendly, customer-focussed Receptionist to join a small front-of-house team. Reception duties include greeting service users, carers, staff and visitors and answering queries via telephone and email. The ability to remain calm and communicate clearly is essential as well as promoting a positive culture for adults living with mental health issues and/or learning disabilities.
The successful candidate will be expected to perform basic admin tasks, update clinic lists, maintain visitor logs, issue access cards, deal with incoming & outgoing post, photocopying and ensure that all information in the reception area for staff and public is clearly displayed and updated as appropriate.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Date posted
12 March 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year pro rata, per annum
Contract
Permanent
Working pattern
Part-time
Reference number
346-NYA-033-25
Job locations
Huntington House
Jockey Lane
York
YO32 9XW
Job description
Job responsibilities
We believe the job description will give you a clear picture of the day to day duties and tasks. Please read this thoroughly and if you have any questions, please don't hesitate to contact us - we'll be happy to help.
Person Specification
Qualifications
Essential
1. BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration.
2. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role
Experience
Essential
3. Data inputting experience.
4. Experience of general office duties.
5. Customer service experience.
Knowledge
Essential
6. Working knowledge of Microsoft Office applications (Word, Excel and Outlook)
7. Understanding of confidentiality and the associated legal and policy requirements
8. Knowledge of office systems and processes.
9. Knowledge of receiving visitors/telephone callers and taking accurate messages