Helpdesk Support Assistant - Facilities Management
Location - Hertfordshire, AL10 9AB
Hours - Monday - Friday, 8:00am - 17:00pm, or 9:00am - 18:00pm
Combined Technical Solutions Ltd, are part of the Apleona Group. We are an equal opportunities employer who deliver facilities management services to a client base that extends across 520 UK operational sites, we employ over 1500 talented people to deliver service solutions that work for our clients. Our culture is fast paced, challenging and above all, friendly and we are looking for you to join us!
We’re currently looking to recruit a Helpdesk Support Assistant to provide helpdesk administration support to our South Division, including engineers, contract managers and clients. You will be the first point of contact for incoming calls and will be responsible for updating paperwork on both our system and the client’s system. In this role you will place callouts, be responsible for raising POs, chasing, and updating job reports whilst also quoting and booking any additional works.
In addition, you will liaise with the client team on a regular basis to ensure proactive support of their requirements.
As an Apleona Helpdesk Support Assistant - Facilities Management, we’re looking for:
1. Good communication skills and numerology skills
2. Computer literate with knowledge of Word/Ex...