Job Description
Active Care Group's Care in the Home division continues to go from strength to strength ensuring we provide a safe, reliable and outcome-based care to all clients by our exceptional support workers, clinicians, and management team.\n\nPlease note we are not able to offer sponsorship for this role and therefore will not be able to progress any candidates who require a certificate of sponsorship to work in the UK.\n\nDue to the continued growth of the business we are expanding our team of Care Coordinators and opening a new hub in the Thame area of Oxford!\n\nWe have a wonderful opportunity to join our friendly team of Experienced Care Coordinators supporting our Care in the Home division. You will be providing a premium customer service, co-ordinating and scheduling our care packages to enable our clients to receive continuity of care in their own homes.\n\nOur care in the home services support children, young people and adults with a wide range of conditions, including: brain injury, spinal cord injury, neurological conditions and neurodegenerative diseases, respiratory conditions and gastro-intestinal conditions, including percutaneous endoscopic gastrostomy (PEG) feeding.\n\nWhen you'll be working:\n\n37.5 hours per week - office based\n\n9am until 5:30pm \n\nYou will be part of the on-call rota, 1 week out of every 8\n\nWhat you'll be doing:\n\nInbound and outbound calls to both clients and workers to check welfare and the cover of shifts\n\nKeeping the Team Leader updated with anything business critical that happens within the team daily\n\nEnsure that compliance with company policies and procedures is maintained in all locations and that each service achieves exacting standards of regulatory compliance specifically continuity of care, commissioned vs delivered, safeguarding and complaints\n\nAbility to provide and receive complex, sensitive, and contentious information and communicate effectively with staff at all levels, including those who use our services and members of the public\n\nIdentifying and collaborating on innovative ideas, demonstrating vision, and supporting creative, flexible, and responsive workplace\n\nAlways develop and deliver best practice and ensure that workloads are met in a timely manner\n\nCompetently represent the company and maintain/develop positive relationships with internal and external stakeholders\n\nWhat you'll have:\n\nExperience as a Care Co-ordinator \n\nPrevious experience of using booking and phone systems\n\nAbility of dealing with conflict in a claim and supportive manner\n\nStrong work ethic is essential, as is a dynamic and flexible approach to the role\n\nExcellent customer service skills\n\nBe able to work as a team, alone and think outside of the box\n\nExcellent communication and interpersonal skills\n\nWillingness to learn and develop\n\nSuccessful candidates will be required to undergo an Enhanced DBS\n\nWe also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.\n\nWhat to look forward to:\n\n25 days plus bank holidays (pro rata)\n\nBirthday off\n\nJoin the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities\n\nActive Reward App giving discounts and savings on your weekly shop\n\nFree 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice\n\nA Nest Personal Pension account\n\nAccess to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticians\n\nWe recognise outstanding Active Behaviours via the Active Awards programme\n\nEnhanced Sick & Maternity Pay benefits\n\nRefer a Friend Scheme and earn yourself up to £1000 by recommending someone you know\n\nand, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group\n\nINDCITH