Are you looking to join a business that offers a genuine ‘people first’ culture?
Here at Chubb Fire & Security we have an opportunity for a Customer Service Coordinator to join our team based in Staines-upon-Thames TW18 3AG on a full time, permanent basis.
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: Up to £30,00 per annum (dependent on experience)
* 25 days holiday, plus bank holidays
* Free Onsite Parking
* Cycle to Work Scheme
* Employee Referral Scheme (£1000)
* Company Pension Scheme
* Life Assurance (4 x Basic Salary)
* Employee Scholarship Scheme
* A Central Benefits Platform offering a wide variety discounts
* Childcare Vouchers
* Health & Wellbeing Resources
* Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
What You’ll be Doing as Customer Service Coordinator
As a Customer Service Coordinator within Mechanical Team no two days will be the same, but you’ll always strive to provide the best customer service experience to all internal and external customers.
* Pro-active management of outstanding jobs – order, service and callouts.
* Management of visit reports and quotations in uploading to customer portals.
* Resolution of customer disputes including liaison with other areas of the business as necessary
* To build professional business relationships with customers
* Management of visit reports and quotations in uploading to customer portals
* To attend weekly/monthly calls with the customers
WORKING HOURS: Hybrid role that involves working three days per week in the office, with Friday being a mandatory attendance day | 37.5 hours per week | Monday to Friday | 9.00am – 5.00pm
What We Would Like You To Bring
* You‘ll be a natural communicator, with an ability to build rapport with both our customers and your colleagues
* Solution focused – Strive to understand and resolve potential issues when talking with customers / internal stakeholders
* Solid IT literacy - We use multiple systems, both inhouse portals and Microsoft platforms
* Consistently remains calm under pressure – Some calls may be of an urgent nature
* Open minded and willing to learn - Learning in a fast-paced and ever-changing environment, isn’t for the faint hearted but we will endeavour to set you up for success