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Client:
JACOBS DOUWE EGBERTS
Location:
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
c26ed3f66cd1
Job Views:
9
Posted:
24.04.2025
Expiry Date:
08.06.2025
Job Description:
The Customer Collaboration Specialist plays a critical role in building engagement with customers and leading supply chain excellence for JDE. Reporting to the Customer Collaboration Lead, this role is the ‘face of supply chain’ and involves working across key stakeholder groups including Customers, JDE Sales, and Supply Chain Teams. The focus is on the 0-13 week execution horizon, leading the service agenda with customers to achieve OTIF (On Time In Full) service level, building relationships, and shaping the Supply Chain agenda to improve service and unlock efficiencies sustainably.
* Own the relationship and facilitate review meetings with customer supply chain teams using a partnering approach.
* Deliver operational supply chain excellence, ensuring high service level standards.
* Manage executional planning with defined customers, including forecasts, stock availability, inventory analysis, and promotion performance.
* Collaborate across internal and external stakeholders, forming strong partnerships.
* Drive waste reduction, cost efficiency, and continuous improvement initiatives.
* KPI’s include CSL/CXSL, availability, forecast accuracy, cost, and customer feedback scores.
Qualifications
At JDE Peet’s, we seek high-energy individuals who think fast and act quickly, with an entrepreneurial spirit and a drive to succeed. For this role, candidates should have:
* Minimum 5 years experience in Sales or Customer Services, preferably Sales.
* Knowledge of customer supply chain principles with major UK Grocery Retailers.
* Excellent stakeholder management and relationship-building skills.
* Results-driven mindset, prioritizing customer happiness and service excellence.
* Analytical problem-solving skills to understand drivers of service and cost performance.
* Experience with customer ordering systems, OTC principles, and proficiency in MS Office.
Additional Information
If interested, apply to join JDE Peet’s. The recruitment process includes an online assessment and interviews, with potential pre-employment checks. We are committed to diversity, equity, and inclusion, ensuring a respectful and inclusive workplace. Reach out if you require reasonable adjustments during recruitment.
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