Job Description: Customer Service Team Member at Ocado Logistics
Join Ocado Logistics where there are bags of possibilities. Our mission is to provide an outstanding customer experience. As a Customer Service Team Member, you will play a vital role in delivering top-quality products on time and efficiently.
Responsibilities include:
* Delivering groceries to customers, ensuring timely and efficient service.
* Using automated technology to plan routes and load vans.
* Working flexible shifts, including evenings and weekends, with premiums increasing hourly earnings to £13.70.
* Enjoy paid breaks and additional earnings through overtime.
Perks and Benefits:
* Company pension with up to 7% matched contributions after 3 months.
* Digital health and wellbeing services, including virtual GP appointments.
* Discounts on high street shopping, entertainment, and restaurants.
* Life insurance from day one.
* 15% off weekly shop and other voluntary benefits.
* Opportunities for career progression within the company.
Candidate Requirements:
* Full UK or EU driving licence with at least 6 months of driving experience.
* Maximum of 6 penalty points and no disqualifications in the past 5 years.
* Over 18 years old, as some deliveries involve alcohol.
* Good communication skills for customer-facing role.
Application Process:
* Complete an online application—no CV needed.
* Our recruitment team will conduct license and right-to-work checks.
* Attend a site tour and Q&A session.
* Complete DBS checks.
* Receive an offer and start your career with Ocado Logistics.
Contract Details:
* Type: Permanent
* Hours: 40 hours/week, including paid breaks
* Shifts: 8-hour shifts, AM & PM, starting as early as 05:30 and ending as late as 00:00, with rota provided up to 13 weeks in advance.
Pay:
Paid every 4 weeks, with premiums for evenings and Sundays, plus overtime rates for additional hours.
We are an inclusive employer, prioritising equal opportunities for all, including individuals with disabilities.
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