Be part of an iconic story.
TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions.
Store Manager, Southampton
About THE ROLE
Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base.
The Store Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.
Responsibilities include:
* Partnering with the store management team to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
* Identifying opportunities and collaborate with others in order to grow the business or improve performance.
* Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
* Ensuring “door to floor” best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution.
* Communicating regularly with the buying team to ensure the correct stock levels and demographically correct stock is available.
* Analyzing store level reports and creating action plans to improve results.
* Communicating with staff daily on individual sales goals, store results, product sales and other information to help them provide unparalleled service and achieve goals.
* Managing the manpower planning, identification, recruitment, interviewing, hiring and orientation processes.
* Providing training and coaching for Employees (daily, weekly and monthly) and ensure that it is appropriately documented.
* Leading weekly management meetings and other staff meetings; participate in and contribute to regional meetings.
* Make commitments and decisions on available information even under stressful and changing conditions.
* Set challenging but attainable goals with an emphasis on service quality, and customer satisfaction, as well as financial performance.
* Coordinate appropriate action plans while considering consequences and budget decisions.
* Convey clear ideas and goals, manage the implementation of those ideas and manage measurable and achievable results.
* Create energy and excitement around shared goals and values.
About YOU
* You'll have a minimum of 6 years of progressive retail experience.
* You'll have a minimum 2 years of store management experience in the service or retail industry.
* Extensive experience in connecting to consumers in a brand retailer is essential.
* You'll have previous retail operations, budgeting, planning and sales experience.
* You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
* You'll be an effective communicator with the ability to cultivate belonging
* You collaborate to win and recognize and celebrate the contributions and achievements of others.
* You are courageous in giving feedback that promotes positive behavioral change.
* You adapt fast and work with pace.
* You are energetic and inspire trust showing a clear presence on the shop floor.
About WHAT WE OFFER
At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world.
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