Service Administrator Position Overview: Are you an organised and proactive professional looking to make a significant impact in a dynamic team? We are seeking a dedicated Service Administrator to ensure the seamless operation of our service department. This role is pivotal in coordinating service appointments, managing records, and providing top-notch administrative support. Key Responsibilities: Efficient Scheduling: Coordinate service appointments for Field Service Engineers, ensuring optimal efficiency and minimal downtime. Accurate Record Management: Maintain and update service logs, client records, and job orders with precision. Work Schedule Preparation: Develop and distribute work schedules for engineers, tracking progress and ensuring timely job completion. Professional Client Interaction: Handle incoming calls with professionalism, addressing client inquiries and scheduling service visits. Document Preparation: Create reports, documents, and correspondence using Microsoft Office Suite. Seamless Coordination: Liaise with engineers, internal teams, and customers to ensure smooth service execution. Workload Monitoring: Adjust engineer workloads to optimise field operations and enhance productivity. Organised Document Control: Maintain an organised document control system, ensuring easy access and accuracy. Parts Management: Organise the posting of parts to customers and engineers as required. Process Improvement: Identify inefficiencies and implement solutions to enhance service processes. General Administrative Support: Provide comprehensive administrative support to ensure the smooth operation of the service department. Qualifications: Administrative Experience: Proven experience in an administrative role, preferably within windows and doors manufacturing, installation, or related industries. Scheduling Expertise: Experience in scheduling or coordinating field-based teams, preferably service engineers. Microsoft Office Proficiency: Strong skills in Microsoft Office Suite (Excel, Word, Outlook) for document preparation and data management. Organisational Skills: Exceptional organisational skills with the ability to manage multiple schedules and priorities. Attention to Detail: High level of accuracy in data entry and record-keeping. Communication Skills: Excellent written and verbal communication skills to liaise effectively with clients and engineers. Proactive Mindset: A proactive approach with strong problem-solving skills to address operational challenges. Why Join? Supportive Team Environment: Be part of a collaborative and supportive team that values your contributions. Professional Growth: Opportunities for continuous professional development and career advancement. Critical Role: Engage in a role that is essential to the success of our service operations. If you are a detail-oriented professional with a passion for administrative excellence, we encourage you to apply for this exciting opportunity.