Role Requirements
To maximize growth for the company by promoting a fully integrated supply offering and creating manufacturing opportunities through leverage of early project engagement through the Howco distribution business. Preparation and review of complex quotations for our demanding customers in the Oil & Gas and other target Industries. You will be required to work from customer drawings and specifications to compile a cost and technically compliant competitive bid to the customer. As the key point of contact for your nominated accounts, you will also be responsible for continuing to build positive and proactive working relationships between Howco and those customers.
Duties and Responsibilities
1. Maintain and improve customer relationships by conveying their needs and expectations to the relevant areas within the business, ensuring that customer satisfaction is maintained.
2. Support diversification activities into new customers and markets.
3. Submit quotations in a timely manner ensuring that the customer’s RFQ requirements have been fully complied with and that any exceptions/caveats have been fully identified in the responding Quotation.
4. Liaise with Internal departments across multiple sites to ensure effective bid construction.
5. Support the Sales Manager in monitoring and developing an efficient and effective Sales & Commercial Department to deliver accurate and timely bids.
6. Lead or participate in field sales activities and customer visits when required and ensure participation of other Howco delegates where appropriate.
7. Monitor performance of accounts through use of key metrics to provide drive and direction.
8. Conduct thorough Technical Contract Reviews of Customer Purchase Orders against original quotations ensuring any differences are resolved and documented prior to release.
9. Negotiate new and ongoing contracts with customers.
10. Set an example for team members of commitment to all activities, work ethics and positive company representation.
11. Exhibit confident presentation skills, professionalism, interpersonal skills, time management and attention to detail in all aspects of role execution, both internal and customer facing.
Competencies
1. Ability to build customer intimate relationships.
2. Good business sense.
3. Strong negotiation and customer service skills.
4. Interpersonal skills and the ability to motivate and lead a team.
5. Initiative, drive and enthusiasm.
6. Strong planning and organizational skills with the ability to multitask. The ability to work calmly and professionally under pressure.
7. Excellent written and verbal communication skills to convey requirements internally and externally.
Accountabilities and Performance Measures
1. Achieving/exceeding annual sales targets and all other defined KPI’s.
2. Ensuring the team is measured and gains direction in response to KPI’s with the aim of improving performance.
3. Proactive promotion of the Howco brand, products and services through all customer interaction and communication.
4. Building and maintaining strong, long-lasting customer relationships.
5. Grow the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients.
Job Requirements
1. Prior knowledge and experience of a Sales/Commercial role within the O&G industry or similar.
2. Demonstrable experience of management and accountability for teams or projects.
3. Experience in both a Sales and Operational Role would be an advantage.
4. Evidence of a customer facing role or activities related to CRM. Metallurgical knowledge of materials used within the O&G industry an advantage.
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