We are the new operators of the UK's National Lottery licence from February 2024. Join us as over the next year we embark on a large-scale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to Good Causes. As one of the UK's largest brands, you'll have a once-in-a-lifetime opportunity to work with one of the UK's biggest media budgets.
Once-in-a-lifetime opportunities exist for people from within and outside the betting and gaming industry to join us and play a part in giving the National Lottery a fresh start. Allwyn is part of the Allwyn Entertainment Group - a multinational lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus, and Italy.
Role Purpose:
* To provide first-line support to both players and retailers within the departmental KPIs and Gambling Commission requirements, ensuring an optimum level of service is delivered at all times.
* To handle contacts from all of Allwyn's customers through webchat, completing associated actions within agreed performance and quality measures.
Key Responsibilities:
* Respond to up to 3 live chats simultaneously, navigating two screens to support all queries coming through our webchat.
* Maintain good grammar, fast typing, and attention to detail in a fast-paced environment.
The description has been streamlined to focus on the core responsibilities and requirements, removing repetitive and irrelevant content, and improving clarity and readability with appropriate HTML tags.
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