What's involved with this role:
Temporary PCN Appeals Officer/Admin – Parking Services
Reference no: Brent 5259410
Pay Rate: £18.66 per hour PAYE
36 Monday – Friday, 08:00 - 16:00
This opening assignment is for 12 months
City: WEMBLEY, LONDON
The successful candidate will assist in the reduction of representations, we currently have a backlog especially with CCTV. The officer will assist with School Street representations therefore should have knowledge of the school street scheme. Officers are required to eventually produce a minimum of 30 representations, once fully trained the officer will be expected to review charge certificates, respond to emails and take phone calls, these tasks are on a rota.
Key Responsibilities:
Be highly proficient in the use of the standard word processing systems used to progress parking appeals, and continue to maintain that proficiency as and when new software packages are added.
Have a complete understanding of the relevant traffic and parking legislation, to consider appeals following ‘representations’ under that legislation, be responsible for deciding on whether the appeal is to be accepted or rejected, and send out appropriate decision letters.
Prepare appeal papers for submission to the Environment and Traffic Appeals service, and where necessary represent the Council at Appeal Court Hearings. Ensure that all appeals are dealt with within the time limits specified within the relevant legislation.
Prepare evidence for legal actions in the County Court
Administer the Debt Recovery process, including the administration of witness statements, the management of bailiffs and County Court hearings; ensuring that the debt is administered within legal constraints and according to policies and procedures.
Respond to enquiries, service requests and complaints from all sources, especially members of the public, and including: councillors; statutory and other bodies; and other Council departments/units; in an appropriate and professional manner within corporate timescales.
Record formal appeals, investigate and prepare case summaries for the ETA independent Parking Adjudicator.
Manage a database of standard paragraphs to assist in responding to customers efficiently and consistently around frequent types of enquiry.
Respond to customer enquiries on the telephone and in writing, providing advice on parking and traffic enforcement issues.
Provide information and advice relating to the relevant traffic and parking legislation, the Council’s Parking Strategy, the parking services contract, and on- and off-street parking facilities.
Assist in the procurement of the highest possible quality of service provision and work, and the monitoring of delivery.
Actively promote effective and professional liaison with other authorities, public bodies, other Council services and contractors, and to attend meetings on behalf of the team. Liaise with other council officers, the Police, Transport for London staff and other local authorities regarding parking and traffic appeals and other related matters.
Key requirements:
A relevant qualification in parking Notice Processing: either WAMITAB Level 3 in Notice Processing, or City & Guilds Level 3 in Notice Processing. Required to qualify for the higher grade.
Must have knowledge of working for parking and experience of processing challenges/representations.
Possess an in-depth and current knowledge of all decriminalised parking and moving traffic legislative controls, and enforcement requirements & processes.
Significant experience in notice processing following the attainment of a relevant qualification.
Previous experience of processing high volumes of correspondence.
Experience of processing parking or traffic representations and appeals.
Experience of meeting targets for both qualitative and quantitative performance.
Possess the necessary interpersonal skills to handle disagreement and conflict (affecting you or other colleagues), constructively, professionally and safely.
Proven ability to assess formal parking or moving traffic representations, make case decisions and explain the basis for that decision.
Proven ability to manage and prioritise, with minimal intervention, a demanding personal workload, consistently achieve individual work objectives, standards and performance.
Possess a high standard of numeracy, literacy and grammatical accuracy.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.
Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
"XI
ALD
1
Job Ref: Brent 5259410
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.