Chipside Ltd
Saturday Customer Service Administrator
* Contract Type: Permanent
* Location: Brinkworth, Chippenham, Wiltshire
* Salary: £12.35ph
* Available Hours: Saturday 08.00 – 16.00
About the Job:
Chipside LTD is a medium-sized company working with over 180 local governments. We are looking for 3 candidates to join our small friendly contact center team on a Saturday. In this role, you will provide first-line assistance to our local authority customers either by phone, taking inbound calls or responding to emails. You will be responsible for processing payments and handling queries relating to cashless parking and the Digital permits system on behalf of local authorities.
Who We’re Looking For:
A candidate with a can-do attitude, a good team player, someone who is a confident communicator, and looking to take on a new challenge in an established business. A customer service background is desired but not essential.
What you'll be doing:
Handling a range of inbound calls, you’ll play a pivotal role when it comes to supporting our customers. We handle anything from permitted parking to cashless parking; you’ll be assisting our customers via telephone and email correspondence ensuring the highest level of customer service and making sure the customers receive the desired outcome.
What training will there be:
No experience is necessary; however, experience in a busy and changeable office environment would be advantageous. All training will be given regarding our bespoke systems and service level requirements. We do understand that each person learns differently, so we take our time with training, although some of the role is learned ‘on the job’.
What are the benefits:
This is your chance to join a successful and well-respected local company that puts its staff at the forefront. We can offer:
- On-site parking
- Wellness program
- Optional overtime
- Pension Scheme and Contributions
- Mental Health Support and Resources
- Paid Training and Further Progressions
- Free Eye Tests
We are an equal opportunities employer and welcome applications from everyone, regardless of age, gender, ethnicity, sexual orientation, faith, or disability.
***NO AGENCIES***
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