Job summary The Core Clinical Services Division of Maidstone & Tunbridge Wells Hospitals NHS Trust has a vacancy for an administrator to join their busy and friendly team within their Radiology Department. The Radiology service provides a wide range of services within various imaging modalities, including CT, X-Ray, MRI, Ultrasound Nuclear Medicine and Interventional Procedures. This is an exciting time to be part of radiology with the expansion of our services through the introduction of our community diagnostic centre. This post would be suitable for someone with a wealth of administration experience, not limited to a healthcare setting, though this would be advantageous. The ideal applicant must have excellent interpersonal skills, be pleasant and personable with good organisational skills and the ability to work under pressure to strict deadlines as part of a team. They should have a desire to expand beyond their current experiences with a willingness to meet new challenges. We offer a 7-day diagnostic service between 8am to 8pm.Shift pattern will be 7.5 hours, 8am to 8pm on rotation. We aim to be flexible and accommodating. Please contact us if you would like to discuss full time/part time hours. For further information, or to arrange an informal visit to the department, please contact Billie Buszka (billie.buszkanhs.net) Radiology Administration Manager for Maidstone & Tunbridge Wells NHS Trust. Main duties of the job The post holder will work with a patient centred approach as part of a team providing a high quality of service to patients and staff with particular responsibility for managing appointments and booking for a range of complex Radiology procedures, working within local and national KPIs. Some reception duties.Managing telephone queries appropriately. Work on own initiative and knowledge to prioritise and manage the workload and liaise with radiography and medical leads to escalate service pressures. About us Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey. We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre. Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms. Looking for flexible working? We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs. Joining us includes a comprehensive benefits package: At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff). Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits Blue Light card eligibility And more, additional benefits can be found in the benefits documents below Date posted 18 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum pro rata Contract Permanent Working pattern Full-time, Part-time Reference number 359-6999668-T3 Job locations Maidstone & Tunbridge Wells NHS Trust Tonbridge Road Tunbridge Wells TN2 4QJ Job description Job responsibilities Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission. Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level. All successful applicants will be required to complete our corporate trust induction once a start date had been agreed. Interview Date: To be confirmed Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible. Job description Job responsibilities Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission. Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level. All successful applicants will be required to complete our corporate trust induction once a start date had been agreed. Interview Date: To be confirmed Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible. Person Specification Qualifications Essential Good standard of education including GCSE standard in numeracy and English or equivalent Experience and Knowledge Essential Evidence of administration experience Experience and evidence of using databases and IT systems Experience and evidence of team working Desirable Experience preferably in a radiology department Basic knowledge of medical terminology Experience of the RIS Soliton system Experience of Allscripts and Sunrise or other PAS application Knowledge of local and national KIPs for waiting times. Supervisory Experience Skills Essential Good interpersonal skills both verbal and written Pleasant and personable Good organisational ability Helpful telephone manner Able to use initiative and work under pressure Ability to support colleagues and work as part of a team Demonstrate good time management skills Ability to compassionately manage sensitive situations Person Specification Qualifications Essential Good standard of education including GCSE standard in numeracy and English or equivalent Experience and Knowledge Essential Evidence of administration experience Experience and evidence of using databases and IT systems Experience and evidence of team working Desirable Experience preferably in a radiology department Basic knowledge of medical terminology Experience of the RIS Soliton system Experience of Allscripts and Sunrise or other PAS application Knowledge of local and national KIPs for waiting times. Supervisory Experience Skills Essential Good interpersonal skills both verbal and written Pleasant and personable Good organisational ability Helpful telephone manner Able to use initiative and work under pressure Ability to support colleagues and work as part of a team Demonstrate good time management skills Ability to compassionately manage sensitive situations Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Maidstone and Tunbridge Wells NHS Trust Address Maidstone & Tunbridge Wells NHS Trust Tonbridge Road Tunbridge Wells TN2 4QJ Employer's website https://www.mtw.nhs.uk/ (Opens in a new tab)