Service Excellence Specialists - EasyJet
Posted Date
Location: Paisley, Renfrewshire, United Kingdom
Job Type: Full Time
Contract Type: Permanent
Sector: Accounts
Are you ready to take your career to new heights? Become one of EasyJet's incredible Service Excellence Specialists and help make everyone's journey an unforgettable one!
Start date: 13/01/2025
Location: Glasgow - This is an office-based role only. There is no option to work from home for this role. There are also no part-time hours available.
Salary: £12.20ph
Shifts: Full time - 40hrs per week - 09:00-18:00 - Mon - Fri (There is a possibility that weekend working and later operating hours may be required at a later date).
Training Duration: 4 Weeks - As part of your 4-week training program, you will have the exciting opportunity to visit EasyJet's Luton office for a day! This will allow you to gain first-hand experience and insight into our operations, culture, and team environment. All travel will be arranged for you to ensure a smooth and valuable learning experience.
Job Role: Service Excellence Specialists
We’re Europe’s leading airline – with a network of over 1000 routes across 35 countries. We lead the industry in data, digital, web, engineering, and operational innovations, to make travel easier and great value for our customers. But sometimes travel doesn’t always go to plan or circumstances outside our control mean that at times, the customer journey gets disrupted and that is when we need to rely on outstanding customer service to respond to those situations.
THE ROLE
You will be an essential customer touchpoint for our customers who are vulnerable, sensitive cases, and those which are potentially brand sensitive. This role requires the highest level of customer care with every case handled delivering empathy, understanding, professionalism, and clarity both on the telephone and by email. As EasyJet Ambassadors, you will demonstrate the Orange Spirit in all that you do.
ESSENTIAL COMPETENCIES
* Empathy and Understanding: Showing genuine care and empathy is essential.
* Clarity and Professionalism: Communicating clearly and accurately, whether on the phone or by email.
* Consistency and Reliability: Establishing a clear and supportive response that remains consistent across all interactions.
* Listening Skills: Actively listening, without rushing, helps in accurately addressing their concerns.
* Organisational skills: Excellent attention to detail, timekeeping, and strong planning abilities.
* Follow-Up and Resolution: Timely follow-up shows commitment and reinforces trust.
WHAT WE NEED FROM YOU:
* Quick learner – proficiency in multiple systems.
* PC and multitasking skills with the ability to navigate multiple systems with ease.
* Strong verbal and written skills.
* Ability to interact with a variety of people and situations.
* Take ownership of situations with positivity and resilience.
* Demonstrate the highest level of integrity with our customers.
Benefits of being a Customer Service Representative:
* On-line recruitment process, with potential job offer within 24 hours and fully paid training.
* 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
* Lifestyle Benefits programme – featuring thousands of discounts and exclusive employee deals.
* Refer & Earn Scheme – earn up to £900 for referring a friend.
* Employee welfare support with free access to our Mental Health Employee Assistance programme.
* Life Assurance Cover & Pension Scheme.
* Length of Service and monthly recognition awards.
* Opportunities for career development and progression.
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