We're recruiting for a Helpdesk Administrator/ Operator for a client of ours based in Newcastle city centre. The main role of a Helpdesk Administrator/Operator is to support the delivery of a professional and customer focused helpdesk service to all university staff and students.
This role is for an initial 3 month period starting 2nd January 2025. There is a likely chance it may be extended after the initial 3 month period later into the contract. £12.73 per hour, 37 hours per week, Monday to Friday, predominately 08:00 - 16:30 with the flexibility to work an early shift 07:30 - 16:00 or a late shift from 09:00 - 17:30. This role is campus based so you MUST live in the North East to be considered and MUST NOT be a student due to the shift pattern.
Key Responsibilities
* Monitoring the satisfaction/dissatisfaction responses received upon completion of jobs, ensuring satisfactory closure.
* Checking of supplier updates and checking of engineer's comments.
* Liaising with Hard FM supplier and other resources to ensure smooth operational performance.
* Receive and process calls for assistance made to the Campus Services Help Desk to establish the specific information necessary to enable the relevant internal teams to react efficiently and effectively to the customers' requests.
* Providing advice and support to relevant staff and customers of the service. Liaising with other Faculties and Services or external bodies as required.
* Entering ...