Resident Liaison Officer required to join the team with a large social housing contractor to work in the Northampton area working on a kitchens and bathrooms and decarbonisation scheme. This position is temporary to permanent for the right candidate.
Ideally, you will be an experienced Resident Liaison Officer with energy efficiency and/or planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.
Job Role Includes:
To manage and provide consultation and support to residents prior to, during and after works to their homes, ensuring consistently high levels of customer satisfaction
Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times
To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community
Personnel must be professional and of the highest standard
Provide an efficient, courteous and professional service to all telephone callers
Ensure written correspondence to residents is generated and distributed in line with the programme of works
Carry out choice events, consultation events and individual consultations with residents regarding future work
Maintain access to properties, and visit resident's homes at the frequency determined by the scheme
Manage the Resident's complaints procedures as a point of escalation.
To travel to multiple sites
General administration duties - client portals, progress reports, asbestos management, all appointments
Diary management, answering the phone, office filing and working as part of a team
Working closely with the Site Manager on a daily basisEssential: Driving Licence, own transport, Enhanced DBS Check, previous experience/similar job role
Temporary Benefits
£15 per Hour Umbrella or £13.50 per hour PAYE plus 12.07% holiday pay
Monday to Friday, 8am - 4:30pm - 40 Hours Per Week
Street Parking
Long term work with a reputable companyPermanent Benefits
Salary 25k - 30k per annum
Monthly staff position
25 days annual leave plus Bank Holidays
Company Sick Pay
Car Allowance
Life Insurance
Guaranteed Income Protection
Bonus scheme (eligible after 1 years' service)To Apply
Please apply via CV or call Aran/Danielle a call on (phone number removed) for further details or to apply