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Internal Sales and Marketing Manager for Verder UK, helping you find the right pump solution for your application!
Verder is a leading manufacturer of fluid handling components, as a successful international group, we are renowned for our niche engineering capabilities, quality components and our innovation, reliability, and performance. Working with well-established customers dealing with multiple industry sectors, major OEM’s, process, and end user markets.
Verder has some outstanding products and solutions tailored for environments where the highest standards of sanitation and hygiene is needed. This is a fantastic opportunity to work for a leading manufacturing company. Verder is now looking to expand their existing team by recruiting a Customer Service Administrator.
Job Description
An experienced Customer Service Administrator who will fit into an established team to support the exacting standards demanded by customers. Duties will include but not be limited to coordinating and ensuring customer issues are effectively communicated verbally and in writing. Consulting with suppliers, internal sales, and external sales teams to improve deliveries and future communication.
Key responsibilities
1. Being the first point of contact for customers with order related issues or concerns.
2. Manage our customer order book status and update the Internal Sales & Marketing Manager weekly.
3. Communicate with stakeholders to improve delivery dates and on-time performance.
4. Manage courier tracking details of goods in transit, updating all parties.
5. Manage returns and repairs process using RMA and quality control systems in conjunction with all suppliers.
6. Manage customer invoicing and subsequent queries where appropriate.
7. Quote follow-up of lower value quotes under specified amount.
8. Maintain organised records of customer interactions and service requests.
Requirements:
1. Technical, engineering or manufacturing administration experience is desired but not essential.
2. Good business acumen and an excellent communicator.
3. Confident, organised, and motivated collaborator.
4. Work well under pressure.
5. Experience of working with CRM systems.
6. Able to work alongside existing internal and external colleagues.
7. Ability to learn and understand innovative technology to effectively answer customer questions.
Please note: This role is full-time office based in Castleford however there is an opportunity for hybrid working agreement.
Closing date for applications: 28 February 2025.
Package
1. 25 days holiday + statutory bank holidays
2. Health insurance
We are an equal opportunities employer, and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion, beliefs, sexual orientation, or age.
Job Type: Full-time
Pay: £23-25,000 per annum
Additional pay:
1. Yearly bonus
2. Company pension
3. Free parking
4. On-site parking
5. Private medical insurance
6. Wellness programme
Schedule:
1. Monday to Friday
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
Industrial Machinery Manufacturing
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