Freightserve recruitment are looking for a Export Operator for a major Freight Forwarder based in the Heathrow area.
Job Purpose:
To complete exports from start to finish working in the operations team.
Key Responsibilities:
1. Arrange shipments as per customer instructions following customer SOP/Quotation.
2. Open job files as per customers and arrange collections.
3. Book all shipments with the airline.
4. Handle tie ups by ensuring secure cargo and handover to transport.
5. Complete the MAWB's - IATA, B2B & CONSOLIDATIONS.
6. Pre alert the customer and network.
7. Complete customs entries in accordance to compliance of HMRC.
8. Liase with airlines and handling agents.
9. Complete customs only for customers within KPI.
10. Manage multiple shared mailboxes.
11. Resolve queries in a timely manner to ensure shipment uplift.
12. Follow customer SOP's.
13. Support other areas of the operation when needed.
14. Air Import customs knowledge advantageous.
15. Operational Finance (Costing and Invoicing).
16. Flexible and Adaptive approach.
17. Customer Focused at all times.
Minimum Requirements:
1. Min 3 years freight forwarding experience.
2. In depth knowledge of air industry and customer requirements.
3. Export documentation start to finish.
4. Good customs knowledge.
5. Mailbox management.
6. Good organisation and ability to prioritise with team and meet deadlines.
7. Excellent customer service skills.
8. Works well under pressure.
Working hours are; 4 days on 4 days off. #J-18808-Ljbffr