REPORTING TO: Senior Program Manager LOCATION: Sittingbourne, Kent DATE/REF: December 2024 JOB PURPOSE To plan, manage and monitor the inventory and processing of a range of projects for multiple accounts in conjunction with the Project Team and Account Manager. KEY ACCOUNTABILITIES The main duties and responsibilities of this role are as follows: To manage and monitor all inventory requirements ensuring that inventory is available for customer call offs, identifying any issues that would result in shortages and preparing action plans to resolve. To prepare batch proposals for sending to the customer for commitment to produce inventory. To plan, monitor and manage the production requirements needed for the projects, in line with the customer confirmed commitment. To create production orders on the system and schedule assembly, model shop production as needed for the projects. To complete all production launch documents for the RTC Asia Production Management Team. To set up Part Numbers, Bills of Materials and all associated sub entities for Parts in the Company system. To assist the estimating team in the preparation of production estimates when required, contacting suppliers to obtain the most cost effective solutions and communicating the requirements of the given enquiry to the suppliers. To prepare monthly inventory reports and monitor age of inventory, invoicing in line with the customer agreements for aged stock. To pro actively monitor progress of orders, identifying issues, changes, developments and potential problems. To assist when required with the processing of sales quotes and sales orders through the system. Including all delivery and export documents. Communicate order requirements to the internal teams for timely completion of orders. Attend customer meetings with the Account, Program and Project Managers. To enter accurate information into the Company databases including excel. Liaising with customers, warehouse and suppliers regarding inbound delivery logistics. Advise and respond effectively to any customer enquiries or requests. In collaboration with the Account, Program and Project Managers, manage customer call offs, including communicating with the customer. Supporting the project management, product development, sales and marketing teams as required. Support the preparation of the weekly highlight reports and other necessary reports on project / order status as requested by the Account, (Global) Program and Project Managers. When required, support customer services with the preparation of the monthly KPI reports for all Sales Orders. To assist in the answering of the incoming telephone calls received by the Company. Undertake any other duties as assigned by your Line Manager. SKILLS AND EXPERIENCE Effective oral and written communication Organisational skills Time management Computer literate with knowledge of Word, Excel and Project software Business Management software